Frequently Asked Questions
Q: My recipients country isn’t on the drop down list?
A: The item you have selected may not be suitable for delivery to that country. We have a range of items specifically tailored for worldwide delivery. You can view this range in the Ship to country destinations.
A: The item you have selected may not be suitable for delivery to that country. We have a range of items specifically tailored for worldwide delivery. You can view this range in the Ship to country destinations.
Q: How will the recipient know who sent their gift
A: A gift card will accompany your gift with your personalised greeting. Please complete the greeting card field in your shopping cart with your message.
Q: Why can’t I proceed without filling in the recipients telephone number
A: All gifts are shipped by courier. To ensure timely and efficient deliveries our couriers may need to contact recipients to check suitable delivery times or to get directions if required.
Q: How long will my item take to be delivered?
A: Click here for details on shipping lead times.
Q: What happens if a person is not in?
A: If the recipient is not at home a calling card will be put through the letter box or a message left on their telephone voicemail to inform them of the pending delivery. They can then contact the Shipping Company to arrange a suitable time for the next delivery. Or alternatively the parcel may be left with a willing neighbour.
Q: How can we be sure that our gift arrived?
A: Click here for details on how to track your order
Q: How much extra is shipping?
A: Shipping charges will differ depending on your gift size and your shipping destination. You can calculate shipping charges in the each product information.
Q: How is VAT/TAX charged on my order?
A: For full VAT/TAX information please Click Here
Q: Will my Credit Card details be secure on your website?
A: Yes, we are 100% secure. The shopping Cart section of our website uses Comodo SSL security to encrypt your Credit Card details.
Q: What methods of payment will you accept?
A: We accept all major credit cards, Visa, American Express, MasterCard, Paypal, Visa Debit, 3V, Laser.
A: A gift card will accompany your gift with your personalised greeting. Please complete the greeting card field in your shopping cart with your message.
Q: Why can’t I proceed without filling in the recipients telephone number
A: All gifts are shipped by courier. To ensure timely and efficient deliveries our couriers may need to contact recipients to check suitable delivery times or to get directions if required.
Q: How long will my item take to be delivered?
A: Click here for details on shipping lead times.
Q: What happens if a person is not in?
A: If the recipient is not at home a calling card will be put through the letter box or a message left on their telephone voicemail to inform them of the pending delivery. They can then contact the Shipping Company to arrange a suitable time for the next delivery. Or alternatively the parcel may be left with a willing neighbour.
Q: How can we be sure that our gift arrived?
A: Click here for details on how to track your order
Q: How much extra is shipping?
A: Shipping charges will differ depending on your gift size and your shipping destination. You can calculate shipping charges in the each product information.
Q: How is VAT/TAX charged on my order?
A: For full VAT/TAX information please Click Here
Q: Will my Credit Card details be secure on your website?
A: Yes, we are 100% secure. The shopping Cart section of our website uses Comodo SSL security to encrypt your Credit Card details.
Q: What methods of payment will you accept?
A: We accept all major credit cards, Visa, American Express, MasterCard, Paypal, Visa Debit, 3V, Laser.
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