Covid-19 Update - Gifts Direct

Covid-19

A quick update from Lulu & the team.

Hi everyone,

First of all, I hope you and yours are keeping safe and well. The times we are living through are certainly challenging. I just wanted to let you know that we are still open and we want to help you to continue to celebrate those all-important occasions with your loved ones at this difficult time. Here’s an update on our procedures, which will hopefully address some of the concerns and queries you may have.

Take good care of yourselves and each other,

Are you still delivering?

Yes, we are still sending parcels of joy to mark those special occasions and to let your loved ones know you’re thinking of them. However, our warehouse will be working with reduced resources due to the Irish Government’s social distancing guidelines, and while we continue to deliver for all of our customers, there may be delays in some of our orders.

What happens if the recipient is not at home?

If there is nobody present and the property is accessible, the courier will leave a calling card to advise your recipient that delivery was attempted. If safe to do so, couriers will leave in a safe place and leave a calling card. All couriers will be using contactless delivery so no devices will be handed over to sign at this time.

How are you ensuring the safety of your staff?

People are our priority. In the face of COVID-19 developing around the world, our commitment is to adhere to the Irish Government and World Health Organisation’s protocols. Our warehouse staff have now been reduced and are working under strict social distancing guidelines.

Our head office team, including our customer support team, are all safely working from home and available to answer any questions.

Is your Customer Service department still open?

Yes, they are indeed. You can e-mail us at [email protected] or call us on 01 861 1580.

Are all your products still available?

We have good stocks of most of our hampers, champagne and wine and experience gifts. These are clearly marked as AVAILABLE on the website. We are working closely with our suppliers to manage the safe delivery of further stocks for our full range of gifts.