Frequently Asked Questions

Customer Service

Q: How much is delivery?
A: Standard delivery within Ireland is €6.95 and Same Day Dublin is €10.95.Shipping charges will differ depending on your gift size and your shipping destination. You can calculate shipping charges on each product’s individual delivery tab by selecting the delivery country in the drop down menu. For full details please Click Here.

Q: Where do we ship to?
A: We ship worldwide!

Q: How long will my item take to be delivered?
A: Shipping time will depend on the item purchased. All items are delivered via courier. Click Here for details on shipping lead times.

Q: How can I track my order?
A: Please Click Here for details on how to track your order.

Q: My desired delivery country isn’t on the drop down list?
A: Delivery to your destination may be restricted due to local import regulations.

Q: How do I redeem my Experience gift voucher / Gifts Direct Gift Voucher?
A: Please click here for details on how to book your Experience Voucher.

Please call us on +353 1 8828040 to redeem a Gifts Direct gift voucher

Q: I cannot log into my account- how can I order?

A: You can request a new password. Or you can place an order without logging in by selecting “Continue as a guest” at checkout.

Q: How will my recipient know who sent their gift
A: A gift card including your personalised greeting will be sent with your purchase. Enter your personal message in the greeting card field in your shopping cart.

Q: Why can’t I proceed without filling in the recipient’s telephone number
A: To ensure timely and efficient deliveries our couriers may need to contact recipients to get directions if required. Deliveries cannot be guaranteed without the correct information.

Q: What happens if a person is not in?
A: The courier will leave a calling card notifying the recipient of the pending delivery. The recipient can then contact the courier to arrange a suitable delivery time. Where possible, the parcel may also be left with a helpful neighbour.

Q: Will my Credit Card details be secure on your website?
A: Yes, we are 100% secure. The shopping cart section of our website uses Comodo SSL security to encrypt your Credit Card details.

Q: What methods of payment will you accept?
A: We accept all major credit cards, Visa, American Express, MasterCard, Paypal, Visa Debit, 3V, Laser.


Contact Us : +353 1 861 1580